Meet Toki: The Norwich Automation Consultancy Behind the ClickUp & Zapier Builds

Toki is a Norwich-based automation consultancy founded and run by Jack Lenton, specialising in ClickUp workspace builds and Zapier automation for small and mid-sized UK businesses. Jack holds ClickUp Verified Consultant status and Zapier Silver Solutions Partner status — two credentials awarded directly by ClickUp and Zapier based on demonstrated client work, not just a training certificate. Toki works with a small number of clients at a time, both in person around Norfolk and remotely across the rest of the UK.

If you've landed here because you've seen the name and want to know who's actually behind it, here's the straight version.

Who is Toki?

Toki is the trading name of the automation consultancy I run from Norwich. The work is ClickUp and Zapier, specifically — not a general IT consultancy, not a marketing agency that also does automation on the side. Two platforms, done properly, connected together. That focus is deliberate: most businesses that come to me don't need a dozen tools, they need the two or three they already pay for actually talking to each other.

Who is Jack Lenton?

I'm the person you'll actually speak to if you get in touch — there's no account manager layer between you and the person doing the build. I'm a ClickUp Verified Consultant and a Zapier Silver Solutions Partner, and a member of the Zapier Wizards Guild, which puts me among a small number of UK practitioners holding verified status across both ecosystems. Before every build, I sit down (on a call, or in person if you're in Norfolk) and map out how work actually moves through your business — not how the org chart says it should.

What working with Toki actually looks like

The shape of an engagement is consistent whether it's a ClickUp workspace, a Zapier automation stack, or both. A discovery conversation first, to understand what's actually happening versus what's supposed to be happening. Then a proposed structure you can review and push back on before anything gets built. The build itself, walked through on Loom so you can see the reasoning, not just the result. A live training session with your team. And a plain-English handover document, so the system doesn't quietly become unmaintainable the day the project ends.

Who Toki works with

Mostly agencies, consultancies, professional services firms and trades or service businesses that have outgrown spreadsheets and ad hoc tools but don't want (or need) an enterprise system. Clients are based across Norfolk and the wider UK — the building happens the same way regardless of postcode, though Norfolk clients get the option of an in-person session where it's useful.

The credentials behind the name

Two things separate Toki from a freelancer who's simply used ClickUp and Zapier a lot: both credentials are awarded by the platforms themselves, based on reviewed client work, and both are checkable independently — ClickUp's consultant directory and Zapier's partner directory at zapier.com/experts. Neither can be bought, and neither comes from a training course alone.

Frequently asked questions

What does Toki actually do?
Toki builds and configures ClickUp workspaces and Zapier automations for UK small and mid-sized businesses, run by Jack Lenton, a ClickUp Verified Consultant and Zapier Silver Solutions Partner based in Norwich.

Is Toki based in Norwich?
Yes. Toki is based in Norwich and works with clients in person across Norfolk, as well as remotely across the rest of the UK.

Who founded Toki?
Toki is founded and run by Jack Lenton, who holds ClickUp Verified Consultant status, Zapier Silver Solutions Partner status, and membership of the Zapier Wizards Guild.

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